Questions & Answers


What are the estimated delivery times for TSI products?

The estimated delivery time for TSI products is up to 90 days. Delivery periods may vary based on product availability and your location.

Does TSI offer installation services for its products?

Training for TSI products can be conducted in two ways: a virtual session via Zoom or a comprehensive in-person session at TSI offices, combining theoretical and practical guidance.

How can I cancel an order that has already been placed?

Orders can be canceled only if production has not yet started.

Do TSI products come with a warranty?

TSI products come with a warranty in case they arrive damaged. However, there is no warranty for damages that occur during shipping.

What should I do if I receive a defective or incorrect product?

If you receive a defective or incorrect product, please report the issue to TSI. The company will assess the defects and determine how to best address the problem.

Are there any restrictions on shipping locations?

Shipping is the responsibility of the purchaser, who must arrange for a carrier to collect the order from TSI's offices.

How can I update my order before it ships?

You can receive any current information regarding the status of your order via email.

How do I care for and maintain the products purchased from TSI?

Each seal comes with assembly instructions. It is important for the purchaser to read and understand these instructions before assembling the seal.

Can I request a product that is not listed on the website?

Yes, TSI offers a variety of sealing solutions for different applications. You can definitely fill out the applications page available on our website to request specific products.